British Airways travelers face third day of delays, cancellations

British Airways says "many" of its IT systems are up and running, but travelers still face cancellations and delays after a global computer failure grounded hundreds of flights.

All long-haul flights should operate at the airline's busy London Heathrow Airport hub, the carrier said, "as our IT systems move closer to full operational capacity".

Mr Cruz said: "On Saturday morning at around 9.30 there was indeed a power surge that had a catastrophic effect over some communications hardware which eventually affected all the messaging across our systems".

BA's chief executive Alex Cruz has posted videos on social media apologising for what he called a "horrible time for passengers", but has also tweeted that he will not be resigning over the issue.

ISLANDERS were caught up in travel chaos over the weekend after British Airways cancelled all their flights from two London airports due to an ongoing IT issue.

BA had to cancel a total of eight flights from Dublin to Heathrow between Saturday, Sunday and Monday as a result.

Passengers-some of whom had spent the night at the airport-faced frustrating waits to learn if and when they could fly out.

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Union officials blamed BA cost-cutting for the havoc, after the airline laid off hundreds of IT staff previous year and outsourced the work to India.

"In 2016 BA made hundreds of dedicated and loyal IT staff redundant and outsourced the work to India", said Mick Rix, national officer for aviation at GMB. Matt Buffey, its head of consumer protection, said: "The welfare of passengers must be the priority for any airline experiencing disruption and we fully expect all United Kingdom airlines to meet their obligations".

British Airways' flight schedules are back to normal today but the three-day crisis over the Bank Holiday weekend is believed to have cost the airline up to £150 million.

Many have had their flights cancelled, have been separated from their luggage or are now stranded overseas as the airline struggles to recover from Saturday's incident. Gatwick Airport said it was continuing to advise customers travelling with British Airways to check the status of their flight with the airline before travelling to the airport.

He also emphatically stated that there was no evidence that the outage was caused by a cyberattack.

While other airlines have been hit by computer problems, the scale and length of BA's troubles were unusual.

Former Virgin Airlines spokesman Paul Charles said: "What seems remarkable is there was no back-up system kicking in within a few minutes system failing". But the airline said it would refund those who suffered cancellations and no longer wanted to fly to and from the affected airports on Monday and Tuesday. Many passengers were left with no choice but to leave their bags behind and sleep in the airport not long after both incoming and outgoing flights had been canceled.

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