Uber App Gets a Chat Function to Better Connect Drivers and Riders

Uber adds in-app driver-rider chat facility for greater convenience and privacy

Riders can text their en route driver by going to the Uber feed and tapping on "contact" followed by "chat". Both riders and drivers will see if their chats are delivered and read, helping to confirm the other actually received the communication.

So we're adding a way for riders and drivers to chat right in the Uber app.

"Regardless of where they are located - whether it be the Cleveland, Chennai or Cartagena - riders and drivers won't need to share their phone number with one another when they need to get in touch", Lermitte wrote. That can lead to problems for those who have signed up to Uber with one number but are using a device registered to a different one, or indeed are relying on Google Voice or similar services, since Uber may not recognize the account and thus not allow the text or call through. Now, before your ride arrives, you can chat your driver a specific location where you are or let them know how to spot you among the crowd without exiting the app.

To use the chat feature, request a ride, go to the Uber feed, tap "Contact", and pick "Chat". "And then in other emerging markets where we do offer SMS, we don't have the technology in place to anonymize the personal contact info, so the rider and driver are actually sharing their personal contact information in some of those markets". This is what Uber's new chat function aims to fix. The new feature is being rolled out worldwide and should be available to all users "in the coming weeks". Seeing as this is most likely for convenience and privacy, it's likely that's not going to be the case.

Guam governor says North Korea's talk of revenge is no threat
The presidential staff added that the Pyongyang regime is overreacting following the passage of new UN Security Council sanctions. Trump said Tuesday from his golf club in Bedminster, N.J. that continued North Korean threats would be met with "fire and fury".

Lermitte also revealed that Uber users, both riders and drivers, want to know if their messages are actually being read. Uber's already considering trying this feature out for other purposes. There will be no need to do or bear any of that now because Uber has added an in-app messaging feature to its app.

Communicating with your Uber driver is about to get a little less confusing.

Messaging can also be leveraged for Uber's other businesses, including UberEATS, and makes a lot of sense there, too, as a future consideration, the company says.

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