Smart Locks Lobotomized After Failed Automatic Update

Why. Isn't. This. Working

Consumers have taken to social media in their droves to complain about smart locks which became unresponsive following a flawed firmware update.

Now while many internet-connected devices can recover from a faulty update (as anyone who has reset their iPhone can attest), a smart lock sadly doesn't have that luxury.

The RemoteLock 6i by LockState is an electronically operated door lock which features a numerical keypad and Wi-Fi connection for remote locking and unlocking, and to change the access code. For many Airbnb hosts, for example, these kinds of projects can make running an Airbnb easier and more convenient than passing around traditional keys.

LockState customers were in for a surprise after an automatic update failed and bricked their smart locks last week, rendering them useless.

As a worldwide partner with Airbnb, Lockstate's products are widely recommended and used by many Airbnb Hosts. Other users have had their service restored without this step, though, according to Lockstate's statement.

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Customers took to Twitter to vent their frustration. They can tear the lock out and mail it to LockState HQ to be fixed and returned within a week, or they can wait two weeks for LockState to ship them a replacement lock.

While it is true that any smart lock could have ended up being in Lockstate's position, it does highlight some of the problems that comes with owning a smart lock, and that maybe at the end of the day, a good old fashioned lock and key might still be the best answer. The issue stems from an over-the-air firmware update to its 6000i systems meant for its 7000i model locks.

Cargile said the company has already resolved the problem for about 85 percent of affected customers. "Every employee and resource at LockState is focused on resolving this for you as quickly as possible", Mondrow said.

In a notice sent out to impacted customers, LockState CEO Nolan Mondrow says that "we are sorry to inform you about some unfortunate news".

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