TripAdvisor Accused Of Deleting Resort Rape Report

Media Center | Press Releases - TripAdvisor

The badge does not detail exactly what has happened at the accommodation, but encourages users to research before making a booking.

All three resorts are high-ranking in popularity with TripAdvisor members.

Tripadvisor will issue the badge when it believes there is a current health, safety or discrimination issue relevant to travellers, as reported on by either our traveller community or by news media.

"TripAdvisor said the three were the first to be 'badged" but not likely the last. The paper also spoke to one TripAdvisor user who said she reported being served tainted alcohol, but her review was deleted after being deemed "hearsay".

Late Wednesday afternoon, Love received an email from Kaufer, who apologized and explained the company's new warning policies. "We recognized then that our previous guidelines went too far in preventing information like this from being shared", the statement reads.

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TripAdvisor flagged Iberostar Paraíso Lindo, Iberostar Paraíso Maya and Velas Riviera Maya.

The new feature comes after a lengthy investigation by the Milwaukee Journal Sentinel documented repeated instances where TripAdvisor removed posts warning of alleged rape, assault or other injuries at some Mexican resorts. Her comment was deleted because it contained language that was deemed inappropriate, TripAdvisor claimed. Love alleged that a hotel security guard dragged her into the bushes and sexually assaulted her. TripAdvisor replaced the comments with a generic explanation that the posts were "inappropriate" and "off-topic".

The company also has maintained that it doesn't take reviews or forum posts down because they include rape or sexual assault. The company has since updated its policy to allow for "more descriptive reviews on the site about first-hand accounts of serious incidents like rape or assault". He said the level of moderation was a "bit of an overreach in 2010". They advise anyone considering visiting the properties to "perform additional research for information" when making travel plans. "However, if the issues persist we may extend the duration of the badge", says Kevin Carter, a spokesperson for the company.

The new warnings come after TripAdvisor earned its own red mark over its handling over a woman's accusations. "In some cases, like with some of the people reported on in recent weeks, a small sentence edit can be made and the review resubmitted to be a valid firsthand experience", Hoyt said. "We've personally reached out to a lot of folks brought up in the press lately". These badges are meant to be informative, not punitive.

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