Compensation for broadband users

Brits set for £142m windfall as broadband firms are forced to pay automatic compensation

Specifically speaking, this new scheme applies to United Kingdom broadband and landline customers who experience slow repairs, missed appointments and delayed installations, as a result they will now be automatically credited on their account.

Today, compensation is paid out in only around one in seven cases of consumers suffering from slow repairs, missed appointments or delayed installations - something Ofcom is keen to address.

Despite introducing the new compensation charges, the amounts have dropped from original proposals.

Frustrated broadband and landline customers are in line to receive £142m in automatic compensation payouts under a new Ofcom scheme.

Although random internet outages are now not covered by the scheme, if broadband is down for more than two days, customers will get £8 per day that internet remains unavailable. Refunds also only start applying after service has been down for 48 hours.

Kevin Owens and Sami Zayn removed from WWE European tour
The issue is the fact that Owens and Zayn were supposed to sell the beatdown to help set up a tag team match on Smackdown next week.

The regulator's consumer group director, Lindsey Fussell, said: "Waiting too long for your landline or broadband to be fixed is frustrating enough, without having to fight for compensation". Ofcom has warned it will take as many as 15 months to implement, which would give a launch date of February 2019. But by 2019, United Kingdom customers can expect timely fixes for the broadband ... or automatic money back in their accounts. If your broadband or landline completely dies and hasn't been revived within two working days, however, you'll get £8 in compensation for every following day your service remains down.

For as game-changing as high-speed internet access was to the world, it continues to be a frustration for so many as broadband is the most unreliable of utilities.

In the meantime, customers encountering problems with their landline or broadband should visit the Ofcom website for advice on rectifying the problem. MD of Home Services, added: "For all consumers to get what they're entitled to, it's vital that all providers play fair and sign up to this scheme". EE and Plusnet are expected to join at a later date.

While the new broadband compensation package is only available to residential customers, Ofcom believes a third of all SMEs now use these kinds of services.

KitGuru Says: As more and more people rely on their internet connection for work, education and entertainment, ISPs need to work harder to ensure a consistently reliable service. Once it is all in place, Ofcom will be keeping an eye on things to ensure it is working.

Related News:

  • Top Catalan lawmaker makes bail, cleared to get out of jail

    Top Catalan lawmaker makes bail, cleared to get out of jail

    Forcadell left the Alcala Meco jail close to Madrid in an official Catalan parliament vehicle shortly after 2 p.m. (1300 GMT). The 58-year-old Forcadell , is under investigation about her role in proclaiming the independence of Catalonia.
    Pokemon Go Creators to make Harry Potter Augmented Reality Game

    Pokemon Go Creators to make Harry Potter Augmented Reality Game

    Rowling's deeply powerful and imaginative universe in a new, truly immersive way", said David Haddad, President, Warner Bros. Niantic Labs has enjoyed enormous success by taking on Nintendo's popular "Pokemon" franchise to produce " Pokemon Go ".
    Driverless Bus Crashes on First Day

    Driverless Bus Crashes on First Day

    They will also examine how pedestrians, cyclists, and other cars react to it. Police gave the truck driver a citation. The driverless future is coming.
  • Nicki Minaj's Brother Jelani Maraj Found Guilty of Child Rape

    Nicki Minaj's Brother Jelani Maraj Found Guilty of Child Rape

    This photo provided by the Nassau County Police Department shows Jelani Maraj , 37, on Wednesday, Dec. 2, 2015, in Mineola, N.Y. The Associated Press reported a jury found Maraj guilty of predatory sexual assault November 9 following deliberations.
    Cryptocurrency Revenue Plunges For NVIDIA Corporation (NVDA)

    Cryptocurrency Revenue Plunges For NVIDIA Corporation (NVDA)

    Analysts believe that the company has the potential to earn average revenue of $2.36 Billion for the current quarter. Teacher Retirement System Of Texas stated it has 0.11% of its portfolio in American Airlines Group Inc (NASDAQ:AAL).
    Spanish court annuls Catalan independence declaration

    Spanish court annuls Catalan independence declaration

    As many smaller stores left their shutters closed, most larger shops and businesses in the region appeared to be open as normal. A general strike by pro-independence campaigners in Catalonia has caused travel chaos in Barcelona.
  • China's Biggest Shopping Event: What Is Singles Day?

    China's Biggest Shopping Event: What Is Singles Day?

    Each year Alibaba holds a slickly produced live-streamed and televised countdown gala that has become more and more extravagant. Singles Day is a made-up celebration that gained popularity in China as an alternative to Valentine's day.
    Disney Confirms New

    Disney Confirms New "Star Wars" Trilogy With Rian Johnson

    In 2015, the Star Wars franchise returning to theaters with its long-awaited seventh episode, The Force Awakens . Abrams) and Phil Lord and Christopher Miller (who were replaced by Ron Howard).
    Shelledy Elementary School Celebrates Our Local Veterans

    Shelledy Elementary School Celebrates Our Local Veterans

    There will be local speakers, Harrison High School alumni veterans and music by the Harrison High/Middle School Band. Students were reminded about what Veterans Day means and encouraged to always show thanks to America's veterans.
  • May Aims to End Crisis With New UK Cabinet Appointment

    May Aims to End Crisis With New UK Cabinet Appointment

    The meetings were held without other United Kingdom officials present and related to sensitive areas of British foreign policy. His diplomatic career took him to Iraq, where he became deputy governor of two provinces following the 2003 invasion.
    Charlie Sheen Accused Of Sexually Abuse!

    Charlie Sheen Accused Of Sexually Abuse!

    He never hid anything, it's out of character, that's number one. "I would have known if anything was wrong", she said in the "Dr. She added: "When my son was 13 he's not going to go and ask Charlie Sheen to go and sleep with him".
    Yemen on brink of world's 'largest starvation  in decades'

    Yemen on brink of world's 'largest starvation in decades'

    Since August 2014, Yemen has remained devastated in a conflict between the governmental forces and the Houthi insurgents. The Arab world's poorest country, Yemen is nearly totally dependent on imports for food, fuel and medicine.


Most liked

Eminem Drops New Single 'Walk On Water' Featuring Beyoncé
He will also perform at the MTV EMA on Sunday (Nov. 12) and on "SNL" on Nov. 18. From there, Em raps about his drug addiction and expectations.

Taylor Swift's sixth album "Reputation" is finally out
Once the album is sent to the streaming services and prepared for release, it can be officially posted in a matter of hours. In 2014, she removed her song catalogue from Spotify and kept her music off the streaming site until earlier this year.

United Kingdom industrial output jumps in September
Year-on-year, construction output rose 1.1%, short of the 2.2% forecast and down from a revised 3.9% rise for August. Industrial production rose 0.7 per cent in September, ahead of expectations of a 0.3 per cent rise.

China Removes Foreign Ownership Limits on Banks, Fund Firms
Changes to foreign ownership rules on Chinese financial firms are effective immediately, a vice finance minister said on Friday. Also, in May, China pledged to allow foreign credit rating agencies to form wholly owned units in the market.

American Woman Sentenced After Getting Hitched With Her Mum
Patricia and Misty were both arrested on September 12, 2016, after authorities discovered that the two were legally married. Misty has reportedly received a 10-year suspended sentence after admitting to incest at Stephens County Court.

JC Penney Comp Store Growth Higher Than Expected
Following the transaction, the chief financial officer now directly owns 72,645 shares in the company, valued at $262,974.90. Penney Company Inc (NYSE: JCP)'s shares owned by insiders are 1.9%, whereas shares owned by institutional owners are 73.5%.

World Cup victor Hope Solo accuses Sepp Blatter of sexual assault
The Guardian contacted the player to expand on what had happened and she told them: "I was in shock and completely thrown off". Blatter denied the incident took place and responded, via a spokesman, to say: "This allegation is ridiculous ".

Alabama may elect Moore anyway
To some conservative pundits, the lesson of previous scandals was that Republicans had been bullied too easily. As of Friday morning, the senators' pictures still appear on the online link to Moore's fundraising appeal.

Vehicle hit pedestrians near Toulouse - Three injured
The driver is believed to be of " Asian origin " with a history of " psychological troubles ", Le Figaro newspaper reported. The police said that the 28-year-old driver deliberately drove through the group, but he was not on the terror watch-list.

Stylish Melania Trump has a $800 answer for all the 'shoe police'
First lady Melania Trump attends a welcoming ceremony at the Great Hall of the People in Beijing on November 9. Upon arriving in China, President Donald J.

Kulbhushan Jadhav to finally meet his wife in Pakistan
The Indian government had moved a visa application for his mother to go and meet Jadhav in Pakistan. Pakistan will submit counter memorial on or before December 13, 2017.

Moscow plans retaliation to "US pressure on Russian media"
RT has become a focus of the USA investigations into alleged Russian interference in the 2016 presidential election. This is not the first time Russian Federation has criticized the USA for taking actions against its media outlets.

EPA approves bacteria-infected mosquitoes to fight Zika
To tackle the mosquito-problem, the US Environmental Protection Agency (EPA) has approved the release of lab-reared mosquitoes . The country has allowed large-scale releases of such mosquitoes in response to an epidemic of the Zika virus that began in 2015.

Restaurants Offering Free Meals For Retired, Active Military On Veterans Day
ROYERSFORD This Veteran's Day, Texas Roadhouse is inviting veterans and active duty military members to a free meal on them. To redeem the free combo meal, Veterans and A/D military will need to visit Freddy's on Veterans Day to receive a coupon.

Tata Motors triples profits with strong JLR sales
The company has been grappling with losses in India as its commercial vehicles models ceded market share to Daimler and Volvo. The second-quarter retail sales at JLR grew 5% to 1.49 lakh units, with its top market China clocking an increase of 27%.