HP recalls Notebook computer and mobile workstations batteries

HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards

This sudden recall is issued due to the danger of fire and overheating problems. If you're using an HP laptop, it is recommended that you check if your device is affected and take necessary action to minimise the risk.

Consumers are being asked to go to HP's website to find out if your model is affected, and install an update that will put the device in "battery safe mode" until it can be replaced.

This is not the first time that HP has been forced to issue a laptop recall over safety concerns surrounding their batteries. HP will provide free battery replacement services by an authorized technician. "This action pertains to 0.1 per cent of the HP systems sold globally over the past two years".

This follows eight reports of lithium-ion batteries overheating and/or melting, and in one case causing a first-degree burn to someone's hand, with three further cases citing resulting property damage (presumably caused by fire, of course) to the tune of $4,500.

This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations.

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So far over 50,000 devices have been affected in just the U.S. and Canada, with HP saying that 15 models of its laptops sold worldwide between December 2015 and December 2017, along with any replacements purchased from HP or its authorised suppliers, could be hit.

"Many of these batteries are internal to the system, which means they are not customer replaceable". Until receiving a replacement, customers will simply need to connect their laptop to a power adaptor to use it. This mode will discharge the battery and prevent it from being recharged until the battery is replaced. The batteries were shipped in notebook computers and mobile workstations sold for between $300 and $4,000.

"During the reboot process, an option will be presented to enable Battery Safety Mode".

A number of laptops have been affected by the fault, including the HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations.

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