Google Explicate Its Stand On AI Voice Calling System

Google AI Demo Phones It In and Wows 'Em

This week's Tech Tent comes live from The Future Starts Here, an exhibition at London's V&A Museum that addresses the very issues about our relationship with technology that Google Duplex raises.

Google Duplex is expected to be in beta within the Assistant platform this summer.

Even though Google explained on Thursday it'd Make Sure That the bot is "suitably recognized", it has not shared specifics on how exactly those disclosures could be put into place. The new innovation imitates a human voice to make appointments. That demo showcased how Google Assistant could sound much more lifelike when making use of DeepMind's new WaveNet audio-generation technique and other advances in natural language processing, all of which helps software more realistically replicate human speech patterns. However, it wouldn't be hard for Google to simply add a "This is the Google Assistant calling..." prompt at the start of each conversation. This week, for the first time, we have had to grapple with the actual reality of this development.

"What we really need is legislation and we need a proper, robust, thought-out approach" to the problem, he said.

Now the same Artificial Intelligent (AI) fiction has almost become a fact with Google's new AI system that accomplishes real-world tasks over the phone. It can do more as designed but for now, it can only make appointments and book reservations for you.

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He rightly pointed out that this poses an ethical concern and Duplex should introduce itself as a robot. It was part of a slate of features, such as automated writing in emails, where Google touted how its artificial intelligence technology saves people time and effort. Some would even argue that the voice assistant performed even better than a real person as many of us find it a little hard to make fluent conversations with strangers.

That led to criticism by the likes of technology sociologist Zeynep Tufekci, who described the AI assistant "ethically lost" on Twitter, given the use of computers to deceive real humans by sounding like them.

Google's Duplex technology sounds eerily human. Over a call, it will become a ideal nightmare for many small businesses, and individuals who will not be able to make informed decisions based on who they are conversing with on the other end.

The Washington Post asked "what the heck are we getting ourselves into", noting the effects it could have on low-wage workers, and the ability the technology has to hoax people.

"My sense is that humans in general don't mind talking to machines so long as they know they are doing so", read a post credited to Lauren Weinstein in a chat forum below the Duplex blog post.

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